Cookies Policy

What cookies are

Cookies are small text files placed on your computer, mobile device, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website operate correctly, improve performance, remember preferences and provide information about how visitors use its pages.

We may also use similar technologies, including pixels, tags, web beacons, local storage and software development tools. These technologies can perform functions similar to cookies, such as recognising a device, measuring website activity, supporting security or recording whether a communication has been viewed. In this policy, we refer to cookies and similar technologies together as cookies unless a different meaning is clear from the context.

Some cookies are set by 5Gringos Casino and some may be set by service providers or other organisations whose services are used on the website. The information collected may include device type, browser information, operating system, approximate location, pages viewed, links selected, session dates and times, and certain technical identifiers. Cookies generally do not provide direct access to information stored on your device.

The use of cookies does not necessarily identify you by name. However, cookie information may be combined with other information that you provide or that is collected when you use the website. Where this occurs, the combined information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

How we use cookies

Cookies are used for different purposes. The cookies placed on your device may depend on the pages you visit, the features you use, your cookie choices and the settings of your browser or device.

Strictly necessary cookies

These cookies are needed for core website functions. They may support account access, security controls, session management, fraud prevention, responsible use tools, navigation and the delivery of pages or services you have requested. Without these cookies, parts of the website may not work properly. Because they support essential functions, they may remain active even when other cookie categories are declined, where permitted by applicable law.

Functional and preference cookies

Functional cookies help remember choices and settings so that the website can provide a more consistent experience. For example, they may remember language or display preferences, maintain certain selections during a session, or help present information in a way that is suitable for your device. If these cookies are disabled, some preferences may need to be entered again each time you visit.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information about page visits, navigation paths, loading performance, errors and general website activity. We use this information to identify technical issues, improve content, understand which features are useful and make the website easier to use. Analytics information is generally reviewed in an aggregated or pseudonymised form where practical.

Security and compliance cookies

Some cookies may assist with protecting the website, accounts and users from suspicious activity, automated abuse, unauthorised access and other security risks. They may also help us maintain records of consent and preferences, support age or identity verification processes where applicable, and meet legal, regulatory or internal control requirements.

Advertising and marketing cookies

Where used and permitted, marketing cookies may help measure campaigns, understand interactions with promotional content and make advertising more relevant. These cookies may be provided by third parties and may allow activity to be recognised across different websites or services. We do not use cookies to encourage unlawful gambling or to override responsible gambling choices. Marketing and promotional communications remain subject to applicable requirements and your available communication preferences.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. This tool may allow you to accept optional cookies, reject optional cookies or select individual categories. Your choices may be saved in a cookie or similar technology so that the preference tool does not ask you again during every visit.

You can change your preferences at any time by using the available cookie settings link or preference tool on the website, if one is provided. You may also delete existing cookies or block new cookies through your browser or device settings. The method for doing this varies between browsers and devices, so you should check the relevant help or settings menu.

Blocking or deleting cookies may affect the operation of the website. For example, you may be required to sign in again, saved preferences may be lost, some pages may not display correctly, and particular features may be unavailable. Disabling cookies does not necessarily stop all information collection. Other technical information may still be collected where it is required for security, functionality or the delivery of a service you request.

Some browsers provide a do-not-track setting or similar privacy signal. The way websites respond to these signals can differ, and they may not prevent all forms of data collection. Where practical, we will consider available browser and device controls when managing optional cookies, subject to technical limitations and applicable law.

• Accept optional cookies when asked by the website.
• Reject optional cookies through the cookie notice or preference centre.
• Choose individual cookie categories where the available controls allow this.
• Delete stored cookies from your browser or device.
• Block cookies from specific websites or from all websites through your browser settings.
• Use privacy or tracking controls provided by your browser, device or security software.

If you use more than one browser, device or user profile, cookie choices may need to be made separately for each one. A change to your settings may not remove cookies that were already placed on another device.

Third-party services, retention and updates

We may use third-party providers to support website hosting, security, analytics, customer service, communications, payment-related functions, identity or age verification, fraud prevention and other website operations. These providers may use cookies or similar technologies on our behalf, or may collect information under their own privacy policies. We take reasonable steps to select service providers that can handle information appropriately, but you should review a third party’s privacy notice where you want more information about its practices.

Third-party content or features may also appear on the website. Examples can include embedded media, social features, measurement tools or links to other websites. When you interact with those features, the relevant third party may place or access cookies. We do not control the cookie practices of external websites, and visiting an external website is subject to that website’s terms and privacy information.

Cookie duration can vary. Session cookies normally expire when you close your browser, while persistent cookies may remain on your device for a set period or until they are deleted. The retention period depends on the purpose of the cookie, the settings of the relevant service and applicable requirements. We aim to retain cookie-related information only for as long as reasonably necessary for the purpose for which it was collected, or as otherwise required or permitted.

Cookies may be used when you browse the website without logging in and when you use account-related features. If you access the website from outside Australia, different privacy rules or cookie practices may apply. You are responsible for ensuring that your use of the website is lawful in the place where you are located.

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, our service providers, legal requirements or our information handling practices. The updated version will be made available on this page, together with a revised date where appropriate. You should review this page periodically. Continuing to use the website after an update may indicate that you have read the revised policy, but where consent is required, we will seek it through the available consent process.

If you have questions about this Cookies Policy or wish to exercise a privacy-related choice, use the contact or support options made available on the website. Do not include unnecessary sensitive information in any enquiry. Our Privacy Policy contains further information about how personal information may be collected, used, stored and disclosed, as well as any rights and complaint processes that may apply.