Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. Previous results do not predict future results. A win does not mean that another win is more likely, and a loss does not mean that a win is due.

Only gamble with money you can afford to lose after essential costs have been paid. Gambling should never come before rent, mortgage payments, bills, food, education, savings or other important financial commitments. Do not use borrowed money, credit intended for essential spending or money belonging to someone else to gamble.

• Decide how much time and money you are comfortable spending before you begin.
• Treat gambling spend as an entertainment cost, not an investment.
• Keep a record of your deposits, bets and withdrawals so you can understand your activity.
• Take regular breaks and avoid gambling when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Never chase losses by increasing your bets or continuing to gamble for longer than planned.
• Do not rely on gambling to improve your mood, solve financial difficulties or escape personal problems.

It can also help to discuss your gambling habits with someone you trust. A friend, partner or family member may notice changes that are difficult to recognise yourself. Being open about your limits can make it easier to stay in control.

Recognising signs of concern

Gambling can become difficult to control for some people. Concern is not limited to the amount of money lost. The time spent gambling, the way gambling affects your thoughts and the impact on your relationships or responsibilities are also important.

You may wish to pause and seek support if you notice one or more of the following signs:

• Spending more money or time gambling than you intended.
• Trying to win back money after a loss.
• Gambling with money set aside for bills, necessities or savings.
• Borrowing money, selling belongings or hiding transactions to continue gambling.
• Feeling restless, irritable or anxious when you try to stop.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Missing work, study, family commitments or social activities because of gambling.
• Arguing with people close to you about gambling or keeping your activity secret.
• Feeling shame, guilt, stress or low mood because of your gambling.
• Returning to gambling after deciding to stop or take a break.

One sign may be enough to justify taking a break and asking for help. You do not need to wait until a problem becomes severe. Support is available for people who gamble, as well as family members and friends affected by someone else's gambling.

Tools for safer play

Depending on the options available on your account or in your jurisdiction, you may be able to use controls that help you manage your activity. These tools are intended to support informed decisions, but they work best when used alongside a personal spending plan.

Deposit and spending limits

A deposit limit can help restrict the amount you add to your account over a selected period. Consider setting a limit before you gamble and choosing an amount that fits comfortably within your entertainment budget. A limit is not a guarantee that you will avoid losses, so you should continue to monitor your play and stop when your planned budget has been used.

Time reminders and breaks

Use reminders to check how long you have been playing. Regular breaks can help you reassess your decisions and reduce automatic or impulsive play. If you feel unable to take a break, consider closing your session and requesting a longer restriction.

Temporary time-out

A temporary time-out may be suitable if you want to stop gambling for a defined period. During a time-out, do not create another account or use another person's account to continue gambling. A break is most effective when you remove easy access, review your finances and use the time to consider whether further support would be helpful.

Self-exclusion

If you believe you should stop gambling, self-exclusion may be an appropriate step. Self-exclusion is a request to restrict your access for a selected period or, where available, for longer. Read the applicable terms carefully and contact customer support through the available channel if you need help locating the relevant process. You should not try to bypass a restriction by opening another account or asking another person to place bets for you.

You can also take practical steps outside your account, such as removing saved payment methods, blocking gambling-related access on your devices, asking your bank about available gambling transaction controls and giving financial oversight to a trusted person where appropriate.

Getting help and protecting others

If gambling is affecting your finances, mental health or relationships, speak with a qualified counsellor or a recognised gambling support service in Australia. Support services can provide confidential advice, practical tools and guidance about financial and emotional wellbeing. You can also speak with your general practitioner or another health professional.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services in Australia or seek urgent help from a local health service. Gambling-related stress can feel overwhelming, but you do not have to manage it alone.

Parents and carers should take particular care to prevent minors from accessing gambling services. Keep account credentials, payment information and devices secure. Do not allow anyone under the applicable legal age to use your account. Use available device, payment and account controls to reduce the risk of unauthorised access.

1. Stop gambling and do not try to recover losses immediately.
2. Review your recent activity and identify the amount of time and money involved.
3. Set a firm limit, time-out or self-exclusion if you are finding it difficult to stop.
4. Tell someone you trust what is happening.
5. Contact a qualified support service or health professional for advice.
6. Review your finances and arrange help with bills or debt if necessary.

Responsible gaming information is general in nature and does not replace professional financial, legal or medical advice. Gambling laws, available account controls and support options may depend on your location and circumstances. You are responsible for ensuring that your gambling activity is lawful and suitable for you. If you have questions about the responsible gaming tools available through 5Gringos Casino, use the customer support option shown on the website.