Privacy Policy

Information we may handle

To provide an online casino service, 5Gringos Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make when using the website.

Account and identity information

• Your name, date of birth, contact details, country of residence and account login information.
• Information you provide when registering, updating your account, contacting support or taking part in account-related activities.
• Verification documents or other information needed to confirm your identity, age, location or eligibility to use particular services.
• Details about responsible gambling settings, account restrictions or other preferences that you choose to apply.

Payment and transaction information

We may handle records about deposits, withdrawals, gameplay, bonuses or other transactions connected with your account. Payment providers may process payment details directly. We may receive information needed to confirm a payment, investigate a transaction, prevent misuse and maintain accurate account records. You should only provide payment information through the approved parts of the website or through an authorised payment service.

Technical, device and usage information

When you use the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language, approximate location, pages visited, access times and information about how you interact with the website. Cookies and similar technologies may also provide information about sessions, preferences, security events and website performance.

Some information is provided directly by you. Other information may be generated automatically when you use the website or supplied by service providers involved in payments, identity checks, security, customer support or website operation. We aim to handle information that is reasonably needed for the purposes described in this policy.

How information is used and shared

Personal information is used to operate the website and provide casino services in a secure and reliable way. Depending on the circumstances, information may be used for the following purposes:

• Creating, maintaining and managing your player account.
• Processing deposits, withdrawals and other account transactions.
• Carrying out identity, age, location, payment and account verification checks.
• Detecting, preventing and investigating fraud, money laundering, collusion, cheating, account misuse and other suspicious or unlawful activity.
• Providing customer support, responding to questions and resolving complaints or account issues.
• Keeping website features, security controls and technical systems working properly.
• Understanding website use, improving services and reviewing the effectiveness of communications.
• Sending service messages, account notices and other information needed to administer your account.
• Sending marketing communications where permitted and where you have the relevant choice or consent.
• Meeting legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to the service.

Information may be shared with carefully selected service providers that help operate the website or provide related functions. These providers may include payment processors, identity and verification services, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and communication services. They should only use information for appropriate business or service purposes and should apply suitable safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected misuse, to enforce applicable terms, or to respond to a valid legal, governmental or law-enforcement request. If the business or part of its services changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate privacy protections.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to require service providers to handle it appropriately. By using the website, you acknowledge that necessary processing may involve service providers operating in different locations.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. They may be used to keep you signed in, remember preferences, support security, understand website performance and help provide relevant communications. Some cookies are necessary for core website functions, while others support analytics or convenience features.

You can manage or limit cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notice before a cookie is stored. Disabling some cookies may affect sign-in, security controls, site navigation or the availability of particular features.

Security

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure connections, verification procedures and other safeguards appropriate to the nature of the information.

No website, online account or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account or information has been accessed without permission. We may take steps to verify your identity before discussing account information or completing a privacy request.

Keeping information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and requests

You may have rights and choices concerning the personal information held about you. To make a privacy or data request, contact support@5gringoscasino.click. Please explain what you are requesting and provide enough information for your account or identity to be located safely. We may ask for reasonable verification before acting on a request.

• Access your personal information and receive an explanation of how it is being used.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion of your personal information where it is no longer needed and where deletion is not restricted by a legal, security, transaction or other valid requirement.
• Withdraw consent to marketing communications or change your marketing preferences.
• Ask questions about the handling of your personal information or raise a concern about a privacy matter.

Withdrawing consent to marketing will not necessarily affect the delivery of important service messages, security notices, transaction updates or other communications needed to operate your account. It may also not remove information that must be kept to meet legal or security requirements. If a request cannot be completed in full, the reason will be explained where appropriate.

Marketing communications

Where you have agreed to receive marketing, communications may be sent through available contact channels. You can withdraw marketing consent by contacting support@5gringoscasino.click or by using an unsubscribe or preference option included in a marketing message, where available. Changes may take reasonable time to take effect, and essential account communications may continue.

Updates to this policy

This Privacy Policy may be updated when website services, information practices or applicable requirements change. The latest version published on the website will apply from the time it is made available. You should review this page occasionally so that you remain informed about how personal information may be handled. If you continue using the website after an update, your use will be subject to the updated policy.